If something goes wrong
We would rather hear it than lose you. Tell us, and we will put it right if we can.
Kalsi Legal Ltd is authorised and regulated by the Solicitors Regulation Authority. SRA No. 8004435. Company No. 14261296.
How to complain to us
Write to us first, by email to management@kalsilegal.com or by post to Gresham Works, 38–40 Market Street, Leicester LE1 6DP, marked for the attention of the complaints handler, Navinder Kalsi, Principal Solicitor.
What happens next
- We acknowledge your complaint within three working days
- Someone not involved in your matter investigates it wherever possible
- You receive a full written response within eight weeks
If you are still not satisfied
You can ask the Legal Ombudsman to look at it. You must normally do so within six months of our final response, and within one year of the problem happening or one year of when you should have known about it.
Legal Ombudsman, PO Box 6167, Slough SL1 0EH · 0300 555 0333 · enquiries@legalombudsman.org.uk · www.legalombudsman.org.uk. Check their website for the current time limits before you refer a complaint.
Concerns about conduct
If you are concerned about our professional conduct rather than our service, for example dishonesty, discrimination or the way we hold your money, you can raise it with the Solicitors Regulation Authority at www.sra.org.uk.
Alternative dispute resolution
We are not members of an alternative dispute resolution scheme for fee disputes. The Legal Ombudsman is the route if our own procedure has not resolved your complaint.
Legal aid matters
The same procedure applies if your matter is funded by legal aid. Complaints about the Legal Aid Agency itself, rather than about us, go through the Legal Aid Agency’s own complaints process on GOV.UK.
Questions about this page?
Email management@kalsilegal.com or write to us at Gresham Works, 38–40 Market Street, Leicester LE1 6DP.